Creating an experience guests will always remember

Best practices on providing the best possible guest experience

One of the most important aspects of running a successful vacation rental business, whether small or big, is guest experience. With the power of TripAdvisor reviews, providing the right guest experience can not only boost your bookings, but create brand loyalty that will keep guests coming back year after year.

Beyond just meeting guest expectations with an accurate listing and a clean property, rental owners needs to exceed guest expectations. With limited time and money, we know that  can be a challenge. That’s why we’ve put together useful resources and helpful tips on providing the best guest experience no matter how small your budget or how busy your schedule. From small touches like including a simple welcome pack to big projects like offering a private maid service, our goal is to provide you with all the information you need to get that five-bubble review!

We’ve reached out to Tripadvisor’s best vacation rental hosts to get their opinions on how to provide an experience that will wow your next guest. In this section, you’ll find…

  • Who is the typical TripAdvisor traveler and what appeals to them
  • What our travelers are looking for when booking a vacation rental
  • Easy ways to exceed your guests’ expectations
7 Things Guests (Nearly Always) Leave at Home

7 Things Guests (Nearly Always) Leave at Home

5 Words to Avoid When Dealing With Unhappy Guests (and What to Use Instead)

5 Words to Avoid When Dealing With Unhappy Guests (and What to Use Instead)

5 Reasons Travelers Leave Negative Reviews… And How To Avoid Them

5 Reasons Travelers Leave Negative Reviews… And How To Avoid Them

The Best Way to Respond to a Negative Review

The Best Way to Respond to a Negative Review

Tips and Tricks to Ensure a Happy Vacation Rental Guest

Tips and Tricks to Ensure a Happy Vacation Rental Guest

5 Overlooked Areas to Clean in Your Rental Home

5 Overlooked Areas to Clean in Your Rental Home

How to Handle Late Arriving Vacation Rental Guests

How to Handle Late Arriving Vacation Rental Guests

6 Smart Ways to Pet-Proof Your Pet-Friendly Vacation Rental

6 Smart Ways to Pet-Proof Your Pet-Friendly Vacation Rental

Going the Extra Mile: Rental Tips from a 2017 Travelers’ Choice Winner

Going the Extra Mile: Rental Tips from a 2017 Travelers’ Choice Winner

Essential Vacation Home Upgrades for Groups

Essential Vacation Home Upgrades for Groups

Essential Vacation Home Upgrades for Business Travelers

Essential Vacation Home Upgrades for Business Travelers

5 Essential Vacation Home Upgrades for Older or Disabled Travelers

5 Essential Vacation Home Upgrades for Older or Disabled Travelers

3 Essential Vacation Home Upgrades for Newlyweds or Young Couples

3 Essential Vacation Home Upgrades for Newlyweds or Young Couples

4 Essential Vacation Home Upgrades for Families with Young Children

4 Essential Vacation Home Upgrades for Families with Young Children

Family Matters: How (And Why) You Should Make Your Property Kid-Friendly

Family Matters: How (And Why) You Should Make Your Property Kid-Friendly

Five Minutes, Five Steps To a Great Guest Experience

Five Minutes, Five Steps To a Great Guest Experience

Meet Tracy, Your Next Vacation Rental Guest From TripAdvisor

Meet Tracy, Your Next Vacation Rental Guest From TripAdvisor

How To Create Memorable Experiences Your Guests Will Cherish A Lifetime (With Just A Little Effort)

How To Create Memorable Experiences Your Guests Will Cherish A Lifetime (With Just A Little Effort)

Managing Changeovers: A Homeowner’s Guide

Managing Changeovers: A Homeowner’s Guide

5 Ways To Keep Guests Coming Back

5 Ways To Keep Guests Coming Back

Useful Info To Include In Your Welcome Pack

Useful Info To Include In Your Welcome Pack

Think Like A Local: What’s In Your Area?

Think Like A Local: What’s In Your Area?

Bon Appetit: Vacationers Love a Private Chef, Maid Service

Bon Appetit: Vacationers Love a Private Chef, Maid Service

9 Fun Home Products That Your Vacation Guests Will Love

9 Fun Home Products That Your Vacation Guests Will Love