We help travellers find and reserve vacation rental accommodations. We also help owners/managers advertise and book their rentals through our website. However, we are not a travel agency and we do not provide or own travel services or accommodations ourselves. When you inquire or book a vacation rental you will be dealing directly with owners/managers, including the rental, refund and cancellation policies of each owner/manager.
We collect guest reviews from travellers who have stayed in vacation rentals. If you are submitting a review, we'll protect your privacy and we will have the right to publish and use your review.
We protect our brand, content, website and users. If you are trying to do something bad to us or our users, it's prohibited and we limit our liability from and disclaim the bad things people may do.
Each week, thousands of people use TripAdvisor Vacation Rentals to find great vacation rentals, list their own vacation homes and help other travellers by submitting guest reviews about their rental experience. It works.
“TripAdvisor Vacation Rentals” is the umbrella term we use to refer to any one of the three companies within the TripAdvisor group that provides an online platform and various tools and services that enable property owners or managers (“Owners”) to list rental properties, travellers to book such properties, and both parties to communicate with each other (the “Services”). The details of those three companies (each, a “TAVR Company”, “We”, “Our”, “Us”) are set out in Section 1.4 below.
The three TAVR Companies are: (i) FlipKey, Inc., a Delaware corporation located at 226 Causeway St., Boston, MA 02114, USA (“FlipKey”); (ii) Holiday Lettings Limited, registered in England and Wales under company number 5282912 with its registered office at 7 Soho Square, London W1D 3QB, UK (“Holiday Lettings”); and (iii) Guía de apartamentos Niumba S. L. U., a company registered in Spain with its registered office at Calle de Ausiàs March, 148-150. Planta 4-7, 08013 Barcelona, Spain (“Niumba”).
In order to determine which TAVR Company is the contracting party in respect of Your use of the Site and Services, You will need to refer to the TAVR Company that provides the applicable Services, and which is named at the point of making a Booking enquiry and/or request.
You accept that the provision of the Services can only be by one of the TAVR Companies named in Section 1.4, and that no other company within the TripAdvisor group (including but not limited to TripAdvisor LLC) has any involvement in such provision.
You warrant that You will not use the Site unless You are capable of entering into a legally binding contract.
The Site is a place where Travellers can view information (including images, text, and other content) relating to properties offered for rent (“Properties”, and “Property Listings”, as applicable) by Owners. We may also facilitate online bookings and/or other tools or services to allow Owners and Travellers to communicate directly with each other and to enter into rental agreements (“Rental Agreements”) directly with each other.
The Site is a venue only for the purposes of facilitating interactions and rental transactions between Owners and Travellers. The TAVR Company is not, and does not become, a party to any contractual relationship between the Traveller and the Owner.
You are responsible for, and agree to comply with, all laws, rules and regulations applicable to Your use of the Site and Services, any transaction You enter into on the Site or in connection with Your use of the Site. You agree and acknowledge that each Owner is solely responsible for and agrees to comply with all laws, rules and regulations applicable to its Property Listing and rental of its Property and the conduct of its rental property business, including obtaining all necessary rights, licences and authorisations.
If You book a Property using the Payment Platform (as defined in Section 8.1), part of the price You agree to pay for the Booking will be a booking fee payable to Us to cover Your use of the Site, Our provision of customer support, and other business costs. You agree not to circumvent or attempt to circumvent the booking fee.
The Site includes Property Listings provided by Owners and content from other third parties (the “Third Party Content”). Such Third Party Content is the responsibility of the Owners or third party creators of the Third Party Content, as applicable. We have no responsibility for the Third Party Content as We are merely providing access to the Third Party Content as a service to You and providing You with the means of communicating directly with the Owner to enquire about a Property and make bookings with the Owner for the rental of the Property (a “Booking”). All Bookings You make are made directly with the Owner, and Your Rental Agreement for such Booking will be directly with the Owner. Each Rental Agreement will govern Your right to occupy and use the Property. None of the TAVR Companies is a party to any Rental Agreement, and none of the TAVR Companies has any liability to You for the Owner’s provision of the Property. We do not endorse, support, represent or guarantee the truthfulness, accuracy or reliability of any information in the Property Listings on the Site or any opinions or other material posted on the Site by third parties.
We list hundreds of thousands of Properties owned by hundreds of thousands of Owners located all over the world. It would therefore be impossible for Us to inspect the Properties listed on the Site or to be able to guarantee that Owners on the Site will adhere to the rules we impose upon them. As such, any given Owner’s use of the Site does not constitute Our endorsement of that Property or that Owner.
Property Listings and Interaction with Owners
You acknowledge and agree that Owners are solely responsible for their Property Listings and for updating them.
If an Owner has enabled online Booking with respect to their Property Listing, You will be able to make a Booking request (“Booking Request”) in respect of a Property, which will be sent to the Owner of the Property. The Owner shall either accept or decline the Booking Request within 24 hours. A Rental Agreement shall be formed between the Traveller and Owner only when the Owner accepts the Booking Request.
You shall not send any contact details within the content of any messages until a confirmed Booking is made and We have released those details to both the Owner and Traveller.
Notwithstanding the provision of direct communication tools to Owners and Travellers, the TAVR Companies have no responsibility for or otherwise any involvement in the communications between Owners and Travellers.
Rights and obligations of the TAVR Companies
You acknowledge that Owners and not the TAVR Companies are responsible for the accuracy with which photographs and descriptions depict Property Listings on the Site.
We cannot and do not assume any responsibility for the verification of any Owner or Traveller’s identity. We encourage Travellers and Owners to communicate directly with each other using the tools available on the Site, though even this does not assure You of the identity of the person with whom You are communicating. We encourage Travellers to take other reasonable measures to assure themselves of the applicable Owner’s identity and of the Property and relevant details or their Booking or proposed Booking. Our communication tools and, where applicable, Payment Platform, are key tools that We offer You to protect Your safety online. Where You do not use the tools We provide, You are responsible should anything go wrong. In particular, You warrant that You will never pay any Owner by wire transfer, and We encourage You to report to Us any Owner who requests that You do so.
If You create an account with Us, You agree to (i) keep Your password and online ID for both Your account and any personal email account associated with Your account secure and strictly confidential, and (ii) notify Us immediately and select a new online ID and password if You believe Your password for either Your account with Us or Your email account may have become known to an unauthorized person, and (iii) notify Us immediately if You are contacted by anyone requesting Your online ID and password. We discourage You from giving anyone access to Your online ID and password for Your account with Us and Your email account. However, if You do give someone Your online ID and/or password, or if You fail to adequately safeguard such information, You are responsible for any and all transactions that the person performs while using Your account with Us or Your email account, even those transactions that may be fraudulent or that You did not intend or want performed.
YOU ACKNOWLEDGE AND AGREE THAT: (1) NO TAVR COMPANY NOR ANY SUBSIDIARY OR AFFILIATE THEREOF (“TAVR AFFILIATES”) WILL HAVE ANY LIABILITY TO ANY TRAVELLER FOR ANY UNAUTHORIZED TRANSACTION MADE USING ANY TRAVELLER’S PASSWORD AND/OR ONLINE ID; AND (2) THE UNAUTHORIZED USE OF YOUR ONLINE ID AND PASSWORD FOR YOUR ACCOUNT OR YOUR EMAIL ACCOUNT COULD CAUSE YOU TO INCUR LIABILITY TO BOTH THE TAVR COMPANIES AND OTHER TRAVELLERS. Further, We may, without notice to You, suspend or cancel Your account at any time even without receiving notice from You if We suspect, in Our sole discretion, that Your account with Us or Your email account is being used in an unauthorized or fraudulent manner.
No TAVR Company is responsible for checking the identity, or for the behaviour, of Owners, or for establishing the nature, condition or existence of a Property. We do not own, inspect or provide any content to describe the Properties on the Site, and We make no claims as to the quality, safety or legality of any of such Properties.
All copyright, database rights, trademarks and design rights in the Site and in the material published on it belong to Us, Our licensors or the Owners. You may download and print material from the Site solely for the purposes of keeping a record of Your Booking and the Property booked. You may not otherwise copy, transmit, modify, republish, save, pass off or link to any content or material on the Site without Our prior written consent.
Where You submit content to the Site by electronic mail, postings on the Site or otherwise, including any Property reviews, questions, comments, suggestions, ideas or the like contained in any submissions (“Submissions”), You warrant that You have the legal right to do so. To the extent that Submissions may contain trademarks or other proprietary names or marks, You warrant that You have the right to use such names or marks.
In accordance with the USA’s Digital Millennium Copyright Act ("DMCA") and other applicable law, We have adopted a policy of terminating, in appropriate circumstances and at Our sole discretion Travellers’ access to the Site who are deemed to be repeat infringers. We may also at Our sole discretion limit access to the Site and/or terminate the accounts of any Travellers who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
Travellers’ Messages and Submissions
You may only send messages through the Site if they relate to genuine Booking enquiries. The sending of spam or unsolicited electronic communications of any kind is strictly prohibited.
You may post Submissions on the Site. The TAVR Companies do not verify the accuracy of Submissions or of Owner responses to such Submissions.
The TAVR Companies require all Submissions to comply with TripAdvisor’s content guidelines and may decline to post any (or remove any that have been posted) that We or any TAVR Affiliate find do not comply.
You are fully responsible for the content of Your Submissions, (specifically including, but not limited to, reviews posted to the Site). You are prohibited from uploading, posting or transmitting or otherwise publishing to or from the Site any of the following:
Any message, data, information, text, music, sound, photos, graphics, code or other material ("User Content") that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law;
User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
User Content that impersonates any person or entity or otherwise misrepresents Your affiliation with a person or entity;
Unsolicited promotions, political campaigning, advertising or solicitations;
Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and payment card numbers;
Viruses, corrupted data or other harmful, disruptive or destructive files; or
User Content that, in Our sole judgment, is objectionable or that restricts or inhibits any other person from using or enjoying the Site, or that may expose Us or Our users to any harm or liability of any type.
You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from Your posting of Submissions to the Site. You acknowledge that We and the TAVR Affiliates may exercise Our respective rights (e.g. use, publish, delete, edit and modify) to any Submissions You provide to Us without notice to You.
We and the TAVR Affiliates take no responsibility and assume no liability for Submissions that You or any third party post, store or upload, or for any loss or damage thereto, nor are We liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity You may encounter. As a provider of interactive services, We are not liable for any statements, representations or other content Our users provide in any public forum. We have no obligation to screen, edit or monitor any of the content posted to or distributed by users, however, We reserve the right, and have absolute discretion, to remove, screen or edit without notice any content posted or stored on the Site at any time and for any reason.
If it is determined that You retain moral rights (including rights of attribution or integrity) in the Submissions, You hereby declare that (i) You do not require that any personally identifying information be used in connection with the Submissions, or any derivative works of or upgrades or updates thereto; (ii) You have no objection to the publication, use, modification, deletion and exploitation of the Submissions by Us or Our licensees, successors and assigns; (iii) You forever waive and agree not to claim or assert entitlement to any moral rights of an author in any of the Submissions; and (iv) You forever release Us, and Our licensees, successors and assigns, from any claims that You could otherwise assert against Us by virtue of any such moral rights.
Edit Booking function
To edit a Booking the Owner clicks the "edit booking" link on the Conversation Page. The request to edit will generate an email to You, informing You that You have 48 hours to accept the changes on the Site. If You do not accept the edit in this timeframe, the edit request will expire and the Booking will remain unchanged. If You accept the edit requested, You will receive a confirmation email reflecting the change to the Booking.
If an edit to a Booking results in the price changing, the following describes how You will be charged or refunded, as applicable:
If You have a balance payment due for the initial Booking and the edit results in the price going up, the balance due will be updated to include the additional charges.
If You have fully paid for the initial Booking and the edit results in the price going up, You must pay the new balance within the timeframe given (usually no longer than 96 hours from acceptance of the edit to the Booking) or We reserve the right to cancel the entire Booking, in which case funds will be disbursed to the Owner as if You had cancelled the Booking.
If You have a balance payment due for the initial Booking and the edit results in the price going down, the balance due will be updated to reflect the reduction in price.
If You have fully paid for the initial Booking and the edit results in the price going down, We will refund the excess amount that You have paid within a reasonable time.
We reserve the right to delete any pending edit requests the Owner submits without notice to the Owner or Traveller. After a Booking is edited, We reserve the right to revert the Booking to its initial state after informing both parties.
Although We may provide the Payment Platform to enable payments, We are not responsible for the payment solutions themselves. In particular, We are not responsible for any decision taken by PayPal or any other payment provider to decline Your payment, based on its risk assessment of You or that transaction. You shall not hold Us liable for any losses You suffer as a result of making a payment to an Owner, whether via the Payment Platform or any other payment method. If You need customer support in relation to an online payment, You should contact PayPal or Your bank or payment card provider, as applicable.
Receipts. Once the payment transaction for your requested Booking is successfully completed, you will receive a confirmation email summarizing your confirmed Booking.
If We are unable to collect any amounts you owe for a confirmed Booking or damages claim, We may engage in collection efforts to recover such amounts from You. You hereby explicitly agree that all communication in relation to amounts owed will be made by electronic mail or by phone, as provided to Us by you. Such communication may be made by Us or by anyone on Our behalf, including but not limited to a third party collection agent.
Security Deposits. Owners may choose to include security or damage deposits in their Property Listings ("Security Deposits"). Each Property Listing will describe whether a Security Deposit is required for the applicable Property Listing. If a Security Deposit is included in a Property Listing for a confirmed Booking, and the Payment Platform is being used for the transaction, We, as the Owner’s payment collection agent, may request a pre-authorization of Your payment card and hold such amount as the Owner determines for the Security Deposit prior to Your check-in at the applicable Property and/or We may charge Your payment card in the event of damage caused at a Property pursuant to the terms of the Rental Agreement and the Security Deposit. Security Deposits, if required by an Owner, may be applied to any fees due from You overstaying at a Booking without the Owner's consent.
Overstaying Without the Owner’s Consent. You agree that a confirmed Booking is merely a license granted by the Owner to You to enter and use the Property for the limited duration of the confirmed Booking and in accordance with Your agreement with the Owner. You further agree to leave the Property no later than the checkout time that the Owner specifies in the Property Listing or such other time as mutually agreed upon between You and the Owner. If You stay past the agreed upon checkout time without the Owner's consent, You no longer have a license to stay in the Property and the Owner is entitled to make You leave. In addition, You agree that the Owner can charge You, for each 24 hour period that You stay over the agreed period without the Owner's consent, an additional nightly fee of two times the average nightly rate that You originally paid in order to stay in the Property to cover the inconvenience suffered by the Owner, plus all applicable fees, taxes, and any legal expenses incurred by the Owner to make You leave. You also authorize Us to charge any payment method You have on file in the event that you overstay your Booking and are being charged accordingly under this Section 8.11.
Scheduled Payments. Owners may ask You to make scheduled, partial payments toward the total amount owed for a confirmed rental of the applicable Property (collectively, "Scheduled Payments"). If Scheduled Payments apply to Your payment obligations, You authorize Us to charge Your payment card for the total amount owed for the confirmed Property rental, based on the schedule and amounts noted in the Booking Request or in other communications. You may stop payment of a Scheduled Payment by notifying Us orally or in writing at least three (3) business days before the scheduled date of the payment. We may require you to give written confirmation of a stop-payment order within fourteen (14) days of an oral notification. If you fail to provide written confirmation within fourteen (14) days as requested, We are not obligated to honor your request to stop any future Scheduled Payments. If you have any questions regarding your Scheduled Payments, please contact us.
Cancellations and Refunds. If You wish to cancel a confirmed Booking made via the Site, the Owner’s cancellation policy contained in the applicable Property Listing will apply to and govern the terms of Your cancellation and any refunds. To effect a cancellation, You are required to visit the “Manage Your Booking” section of the Site, and follow the instructions. Upon cancellation, We will cancel any pre-authorization of Your payment card and/or arrange refund of any nominal amounts charged in connection with the requested Booking within a commercially reasonable time. If an Owner cancels a confirmed Booking made via the Site prior to the check-in date, We will arrange refund of the total fee for such Booking to You within a commercially reasonable time of the cancellation. Notwithstanding the terms of any cancellation policy, in the event that You cancel a Booking within 24 hours of either (a) the Owner’s acceptance of the Booking (in the case of a Booking request) or (b) Your first payment (in the case of a quote), and the stay is scheduled to commence at least 60 days after the date of acceptance or payment, as applicable, You shall receive a 100% refund for the cancelled Booking.
You agree to indemnify and keep Us and the TAVR Affiliates indemnified from and against any and all claims, actions, proceedings, damages, losses, liabilities and expenses (including legal fees) that we suffer or incur arising out of or in connection with Your use of the Payment Platform to make payments to Owners, in particular any claims from Owners, PayPal or other payment solution providers resulting from Your actions or omissions.
Chargebacks occur when Your payment card provider makes a demand to the applicable TAVR Company to return monies on a transaction which You claim is fraudulent or otherwise dispute.
We recognise that chargebacks can happen for a variety of valid reasons. However, if You make a payment-card payment through the TAVR Company in respect of a Booking, and You later dispute this legitimate charge by raising a chargeback without merit (as determined in Our sole discretion), whether fraudulently or otherwise, then We may take steps to recover any charges resulting from such an unmerited chargeback from You directly.
We take a zero tolerance approach to chargeback fraud. Further, in the event of any unmerited chargeback request, We reserve the right to recover monies by any legitimate means available to Us, including using a third-party debt collection agency or any other lawful means to recover funds successfully charged back to You in such circumstances.
Payment Protection Policy
We provide the Payment Protection Policy (the “Policy”) to Travellers who pay online using our Payment Platform for rental of Properties. If you do not agree to the terms and conditions of the Policy, then you have no right to obtain reimbursement or claim any other rights under the Policy. We may revise this Policy at any time and in our sole discretion by amending the applicable web page on the Website or by publishing notices elsewhere on the Website.
To qualify for reimbursement under this Policy, You must ensure that:
Your claim falls within one or more of the Covered Circumstances (as defined below);
You paid for the rental on the Site’s Payment Platform alone;
You took all what we consider to be the appropriate steps to resolve the issue with the Owner;
You are the person who made the Booking; and
You comply with all other requirements under the Policy.
The maximum amount in aggregate that We will reimburse You under this Policy (the “Coverage Limit”) is the lower of:
the total amount You paid through the Payment Platform for the rental (the “Qualifying Payment”); and
USD$10,000/£7,000/€7,000 (depending on the currency in which You paid).
You cannot qualify for reimbursement under the Policy if You have requested a chargeback from Your payment card company, or You have opened a dispute with PayPal in relation to part or all of Your Qualifying Payment. If We have disbursed Your payment before You make a claim, then You will need to provide Us with evidence that You have attempted to claim reimbursement from the Owner, Your bank or payment card issuer, as applicable.
We will reimburse You for Your losses up to the Coverage Limit, provided that You meet the claim requirements described above, and one or more of the following “Covered Circumstances” applies:
Fraudulent Advertisement: the Owner does not own or manage the Property, or is not the authorised agent of the Property’s owner, or the Property is not legally permitted to be rented.
Compromised Owner: the personal email address of the Owner or the Owner’s account with Us has been compromised by a fraudulent individual purporting to be the true Owner to induce You to pay.
Inaccessible Property: You have paid for the Property in compliance with the Booking contract, and You have complied with the Owner’s terms and conditions, but You have been denied entry to the Property as a result of intentional and wrongful conduct of the Owner (which is deemed to include as a result of the Owner’s bankruptcy, insolvency or fraudulent activity), or the Property is not in fact for rent. You will not be covered for any delay in accessing the Property during the rental period. You must notify Us of this condition no later than the first day of Your expected rental period.
Misrepresented Property: the Property has Material Differences or Defects (as defined in Section 10.6) compared with the advertised Property, and: (i) You are unable to rent the Property as intended; (ii) You describe and provide photographic evidence of the Material Differences or Defects; and (iii) You notify the Owner and Us of this condition no later than the first day of Your rental period.
The meaning of “Material Differences or Defects” shall be determined in Our sole discretion and, among other exceptions, it shall not cover cleanliness of the Property; minor differences in the location of the Property advertised and the actual location of the Property; the presence or availability of local attractions; or maintenance issues with amenities or services.
We will not provide any reimbursement for loss of funds due to circumstances that are not included in the Covered Circumstances. For clarification, We will not cover losses in any of the following circumstances (which is not an exhaustive list):
Any indirect losses; losses associated with travel arrangements, such as airfare or other transportation costs; opportunity losses; contractual losses; consequential losses; losses due to the weather or natural disasters; any losses other than the Qualifying Payment (subject to the Coverage Limit).
If We or the Owner offer You alternative accommodation in lieu of the Property, and You accept the alternative accommodation (which will be inferred if You stay at least one night at such alternative accommodation), You will not be able to claim, in respect of any sums paid, for the original Property.
Any damage deposits or other funds paid to the Owner using the Platform that are not returned due to damage or non-compliance with the Owner’s Booking contract and/or cancellation policy.
Any payments made in cash, or by cheque or wire transfer, or using any other type of payment service other than via the Payment Platform.
If You have a close personal connection with the Owner, for example, You are friends or members of the same family.
Payments You make after We notify You that the Property listing is being used to commit fraud or has been removed from the Website.
In relation to a Property with Material Differences or Defects, where You fail to notify Us no later than the first day of Your rental period and You do not vacate the Property by midnight local time on the day of check-in.
To make a claim under the Policy, You must take the following steps within the time periods described in Section 10.8 a) – d).
Inform Us of the problem no later than the first day of Your rental period by telephone. The telephone number is: +44 (0)20 3701 5375 if calling from the EU and 1-844-558-6015 if calling from the US or outside the EU.
Send a completed Claim Form to Us with proof of identification and a detailed description of the circumstances surrounding Your claim so that We receive it within 14 days of the first day of Your rental period.
Submit the Claim Form via email to email@example.com. Alternatively, You can print the form and submit the form by post. Please telephone or email Us to request the applicable address for submission.
If the issue is due to fraudulent activity, You must obtain a police crime reference number/case number in relation to such issue and print it on the Claim Form. Details of how to obtain a crime reference number/case number are included on the Claim Form.
We shall complete the reimbursement claim process in a reasonable time frame (generally within four weeks) and will keep You informed of any decisions or additional documentation required to process Your claim.
In Our sole discretion, We shall make all decisions regarding claim and documentation requirements and eligibility under the Policy. Our decisions shall be final and binding on You.
You agree that You shall not, either directly or indirectly:
make, or use the Site to make, any speculative, false, or fraudulent reservation, reservation request or any reservation in anticipation of demand;
use the Site or the Services for the purpose of Booking or soliciting a rental for a property other than a Property under a valid Property Listing;
access, monitor, reproduce, upload, republish, distribute, transmit, display or copy any content or information of this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without Our express written permission;
violate the restrictions in any robot exclusion headers on the Site or bypass or circumvent other measures employed to prevent or limit access to the Site;
take any action that imposes, or may impose, in Our discretion, an unreasonable or disproportionately large load on Our infrastructure, or adversely affects the performance of the Site, or infringes on Our copyright or the copyright of Our suppliers;
deep-link to any portion of the Site (including, without limitation, the purchase path for any travel services) for any purpose without Our express written permission;
"frame", "mirror" or otherwise incorporate any part of the Site into any other website without Our prior written authorization;
take any action that may undermine the feedback or ratings systems, including posting false, inaccurate or misleading feedback, ratings and reviews;
sell, offer for sale, transfer, or license any portion of the Site in any form to any third parties;
refer to any TAVR Company or any member of the TripAdvisor group in a way that might lead someone to believe that the Traveller or any website or organisation is sponsored by, affiliated with, or endorsed by a TAVR Company or any member of the TripAdvisor group.
Liability of the TAVR Companies
The Site is merely a venue allowing Travellers to view Properties that are the subject of Property Listings, to communicate with Owners in respect of any queries or questions, and/or to facilitate the conclusion of a Rental Agreement for the rental of a Property. We accept no liability in relation to any contract You enter into with an Owner or for any Property You book, and nor do We accept any liability for the acts or omissions of any Owners or any other persons or parties connected with a Property. In respect of all Properties, the Traveller’s contract will be with the Owner and the Owner’s terms and conditions (the Rental Agreement) will apply to the Booking.
While We require Owners to advertise Properties truthfully, fairly and accurately, and We take reasonable steps to remove Property Listings from the Site following complaints from Travellers or another third party, We have no control over the accuracy of any Property Listing or the capacity of any Owner to make a Booking with a Traveller. As such, We disclaim all liability and responsibility for any loss or damage (including personal injury) suffered or incurred by You or another party arising from:
any reliance by any user of the Site, or by any person who may be informed of any of its contents, placed on any Property Listing, commentary and/or other materials posted on the site by Owners, or any error or mistake or inaccuracy contained in any statement, description, representation or other communication made about or in connection with a Property Listing, including that which relates to availability or price;
any act or omission of an Owner or any failure of an Owner to perform or comply with any of the terms of the Rental Agreement, including a failure to provide the Property on the requested date or at all (whether due to a double-booking or otherwise), or a failure to provide the Property in the condition or with the amenities that such Property was advertised on the Site;
any loss of or damage to personal possessions at a Property; or
any incident or occurrence which takes place at a Property.
We may decide, in Our sole discretion, that it is necessary or desirable for the protection of Our interests, the Owner’s interests and/or Your interests, to withdraw Our booking facilitiation services resulting in an override of Your cancellation policy and the effective cancellation of a Booking. We may also determine, in Our sole discretion, to arrange refund to You part or all of the amounts charged to You. You agree that the TAVR Companies and the applicable Owner shall have no liability for such cancellations or refunds.
Although We will do Our best to prevent intentional misuse of the Site and/or the dissemination of harmful programs via the Site, We will not be liable for any loss or damage caused by any intentional misuse of the Site (including but not limited to fraud by third parties) or the distribution of viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Site.
We do not provide insurance coverage for Travellers or for Owners. We recommend that Travellers obtain suitable travel insurance to cover their Booking, including in the event of cancellation. It is Your responsibility to ensure that the insurance You purchase is adequate and appropriate for Your needs.
THE TAVR COMPANIES AND THE TAVR AFFILIATES MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THE SITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES ON THE SITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY THE TAVR COMPANIES OR THE TAVR AFFILIATES. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. THE TAVR COMPANIES AND THE TAVR AFFILIATES DISCLAIM ALL WARRANTIES AND CONDITIONS THAT THE SITE, ITS SERVERS OR ANY EMAIL SENT FROM THE TAVR COMPANIES AND/OR THE TAVR AFFILIATES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE TAVR COMPANIES AND THE TAVR AFFILIATES HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
THE OWNERS PROVIDING VACATION RENTAL PROPERTY INFORMATION, TRAVEL OR OTHER SERVICES ON THE SITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF THE TAVR COMPANIES OR THE TAVR AFFILIATES. THE TAVR COMPANIES AND THE TAVR AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH OWNERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. THE TAVR COMPANIES AND THE TAVR AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
IN NO EVENT SHALL THE TAVR COMPANIES OR THE TAVR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THE SITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THE SITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON SUBMISSIONS APPEARING ON THE SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THE SITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THE SITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF THE TAVR COMPANIES OR THE TAVR AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOU HEREBY AGREE TO RELEASE, REMISE AND FOREVER DISCHARGE THE TAVR COMPANIES AND THE TAVR AFFILIATES AND EACH OF THEIR RESPECTIVE AGENTS, DIRECTORS, OFFICERS, EMPLOYEES, AND ALL OTHER RELATED PERSONS OR ENTITIES FROM ANY AND ALL MANNER OF RIGHTS, CLAIMS, COMPLAINTS, DEMANDS, CAUSES OF ACTION, PROCEEDINGS, LIABLITIES, OBLIGATIONS, LEGAL FEES, COSTS, AND DISBURSEMENTS OF ANY NATURE WHATSOEVER, WHETHER KNOWN OR UNKNOWN, WHICH NOW OR HEREAFTER ARISE FROM, RELATE TO, OR ARE CONNECTED WITH YOUR USE OF THE SITE.
If, despite the limitation above, the TAVR Companies or the TAVR Affiliates are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the TAVR Companies or the TAVR Affiliates will in no event exceed the the amount of the booking fees assessed in respect of Your transaction(s) made on the Site that gave rise to such liability.
This does not affect Our liability for any liability that cannot be excluded or limited under applicable law.
Communications with us
Save for claims under the Policy (see Section 10 above), legal notices and copyright complaints (see Sections 14.2 and 14.3 below), communications with Us must be sent to the applicable TAVR Company as follows:
For the avoidance of doubt, and notwithstanding Section 14.1, You agree that the TAVR Companies only accept legal service at their respective postal addresses, as set out at Section 1.4.
If You believe in good faith that materials hosted on the Site infringe Your copyright, please provide the written information requested below. The procedure outlined below is exclusively for notifying Us that Your copyrighted material has been infringed.
Please provide the following information in the following format (including section numbers):
A clear identification of the copyrighted work You claim was infringed.
A clear identification of the material You claim is infringing the copyrighted work, and information that will allow Usto locate that material on the Site, such as a link to the infringing material;
Your contact information so that We can reply to Your complaint, preferably including an email address and telephone number;
Include the following statement: "I have a good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law.
Include the following statement: "I swear, under penalty of perjury, that the information in the notification is accurate and I am the copyright owner, or am authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed”.
The notice must be signed by the person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
Notices of claims of copyright infringement on the Site should be emailed or mailed to Our copyright agent:
TripAdvisor LLC., Attn: Legal Department, 400 1st Avenue, Needham, MA 02494, USA
We suggest that You consult Your legal advisor before filing a notice or counter-notice. You may be liable for damages (including costs and attorney's fees) if You make a false claim of copyright infringement.
We will review and address all notices that comply with the requirements above.
We may send notices to You by using any of the contact details We hold about You, or by displaying such notices on the Site.
Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. The currency information supplied by on the Site is believed to be accurate, but the TAVR Companies do not warrant or guarantee such accuracy.
Travel to certain destinations may involve greater risk than others. We urge You to review travel prohibitions, warnings, announcements and advice issued by government bodies prior to booking travel to international destinations. By publishing Property Listings pertaining to properties located in a particular destination, We do not represent or warrant that travel to such locations is advisable or without risk, and We are not liable for damages or losses that may result from such travel.
You accept that We act as the limited payment collection agent for the Owner solely for the facilitation of payments in relation to Booking transactions through the Site, and that otherwise no TAVR Company is an agent of any Traveller or Owner.
Where the Site contains links to other websites and resources provided by third parties, these links are provided for Your information and convenience only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from Your use of them. It is up to You to take precautions to ensure that whatever links You select or software You download (whether from the Site or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
The foregoing shall not apply to the extent that applicable law in Your country of residence requires application of another law and/or jurisdiction and this cannot be excluded by contract.
If a Traveller enters into a dispute with an Owner in the EU, alternative methods for resolving that dispute are available online here: http://ec.europa.eu/consumers/odr/.